Up to now we preferred to put all the instructions directly on the web pages,
because many people prefer to have some instructions on the page itself than
to have a separate paper.
We also are collecting all the Q&A we receive in the FAQ... if you want to
access them just create a login at the link
http://start.softconf.com/otrs/customer.pl . You will be able to review all
the questions you made us with the answers. Once done, send me an e-mail, and
I will enable for you the FAQs.