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Support for START customers

We support the usage of START V2 to our customers: support for us does not mean only giving a password and leaving out the user with the burden of configuring the system, but means step-by step help for any problem the program chairs can have during the organization of the conference.

For this reason we offer two support e-mails at the following addresses:

  • This e-mail address is being protected from spambots. You need JavaScript enabled to view it - which can be used for the first contact, offers, and invoices;

  • This e-mail address is being protected from spambots. You need JavaScript enabled to view it - dedicated to the support of our customers in their specific needs for their conference.

These two e-mails are handled using an open source ticketing system, OTRS , which manages requests by using simple e-mails, helping us tracking the user pending issues.

From the point of view of the conference organizers we see the following advantages:

  • The possibility of logging the status of their pending requests and the history of their previous requests to the SoftConf developers. You can access this by going on the Ticketing system page , where you can login using your e-mail address to see all the mails you sent us with the replies.

  • A complete FAQ system (which is growing almost every week), which is divided in three levels:

  1. Public FAQs , available to everyone, which stores general questions about START V2 and Softconf;

  2. Customer FAQs, available to registered users in the ticketing system, which offers more in-depth descriptions of START relatedquestions and answers;

  3. Conference management FAQs, available to customers (typically Program Chairs) to help them setting up their conference.

  • Due to a growing number of Spam BOTs, the registration of new accounts has been disabled on the ticketing system. if you need to access the historyof your e-mails, please do not hesitate to ask us by sending us an e-mail.
 

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